FAQs

Getting the most from Centriq

While the first things people typically add are their major appliances, quickly followed by building systems such as furnace, water heater and air conditioner, by no means should you stop there. Centriq was built to help you get more out of anything with an “on switch”. So add your audio/video equipment and all your hobby electronics.

Don’t forget small appliances, too! Did you know 8 million Cuisinart food processors were recalled because their blades can chip off into the food? Centriq users were notified and they got new (safe) blades.

Basics

Once you submit a nameplate image, Centriq may take up to 24 hours to retrieve the expert support content. This is dependent upon a variety of factors including whether it’s already in our database and how accessible quality content is.

Once you submit a nameplate image, Centriq may take up to 24 hours to retrieve the expert support content. This is dependent upon a variety of factors including whether it’s already in our database and how accessible quality content is. The “Coming Soon” indicator is our way of letting you know that we’re working on it and you’ll have it soon. When this indicator disappears, it means the expert support content is there.

A nameplate label, also called a product identification label, is the label all manufacturers must affix by law to convey the make, model, serial Number and safety certificate. Everything with an on-switch has one. We provide a handy tool if you’re having any trouble finding yours.

Features: Groups

The “Group Info” folder is a place for you to keep local content related to that group. For example, if the group is “Kitchen”, you may have content that doesn’t fit with any one item in the kitchen but is still logically kept in that bucket. Examples may include a service agreement from the contractor that did the kitchen remodel, the various paint colors used in the kitchen, the remodel permit, a receipt for a plumbing service call, etc. Check out the Sample Group’s “Group Info” folder to get more ideas.

A Group is a mechanism to aggregate your stuff in the way that makes sense to you. Some people do it by Room (Kitchen, Laundry, Garage), others do it by Type (Appliances, Electronics, Biking Stuff). It’s up to you.

On the group header, the same line as the group name, you’ll see a gear icon for “Settings”. Tap this and you’ll see options that include “delete” as well as “rename”. Be sure to browse the items in the Sample Group (the Fridge, Washer and Bike), as well as the “Group Info” folder to get a sense of what you can do with Centriq.

At this time, the order of groups is fixed. We are building the ability to move groups to your preferred order. If the current order is particularly displeasing for some reason, you can move items to another group and then rename the groups.

On the group header, the same line as the group name, you’ll see a gear icon for “Settings”. Tap this and you’ll see options that include rename as well as delete.

Touch and hold the circular image of the item on the homepage. A menu will pop up enabling you to move it to another group.

Features: Expert info

Expert Info is where Centriq provides support content from the manufacturer and other experts. This includes manuals, parts, how-to videos, etc.

My Info is where you can keep track of anything you want locally. Add receipts or any documents of your own (service contracts, permits, warranties, etc).
Photos (that bulb style you often replace, the furnace filter size, paint colors, etc). Videos you take so that you, or others, can recall how to do certain things like work the thermostat, reprogram the sprinkler or change the pool filter.

In the Centriq “+ menu” we offer the choice to add an “Appliance / Item” or a “Photo”. “Appliance / Item” is where you add any specific “thing” that you want to keep track of. If you submit a nameplate that shows make and model, Centriq will find expert support content for you.

“Photo” is where you can keep a local “note to self” that you want to easily find. It could be a picture of a specific light bulb or furnace filter size so you can recall it while at the store. It could be an image of the receipt. It could be “before and after” shots of some repair work. It’s up to you.

This is where you’ll find expert support content for your item. This content comes, first, from the manufacturer and second, from other respected expert sources such as service providers and power-users.

Features: Parts & Supplies

Yes! Hit us with those obscure things that you’ve been living with because they’re a pain to fix. Just tap “Expert Info” on the item followed by “Parts & Supplies”. We’ll pull the make and model into an email so you can then tell us what you’re looking for. (a photo is often helpful) As soon as we find it, we’ll let you know and you’ll see it under Parts & Supplies where you can buy it with a tap from Amazon. (or anywhere else)

Features: Miscellaneous

Did you know that there are 50 million recalled products in homes across America that have caused injuries and property damage but have never been identified and returned?

We didn’t either. That’s why we made it super-simple for you to find out if you have any safety risks in your own home. All you have to do is tap the “+ button”, select “Add Appliance/Item” and take a picture of the nameplate or anything else that shows us Make and Model.

From there, we run every submission against the US Consumer Product Safety Commission’s Product Recall Database to check if it’s been recalled. If it has, we’ll let you know and we’ll point you to where you can get it taken care of.

By the way, so far, we’ve informed homeowners about recalled hazards in their home including Samsung washing machines that fall apart while spinning and send metal flying across the room, Cuisinart food processors that chip metal from the blade into the food, and Corovin wine preservers that shatter the wine bottle from excess pressure.

Troubleshooting

It’s possible that quality expert support content is not available. This happens for particularly old and obscure items. If you think we made a mistake and should have found something, please email us at support@centriqhome.com or message us from within the app.

Answer should Account for the idea that you might have added it to the group instead of an asset, or vice versa.

Other

Once you submit your nameplate image, Centriq will get the manual for you. You don’t have to do anything but keep an eye out for the notification that we found it.